Description
Can I choose a specific delivery day?
Our furniture are delivered by TWO man to ground floor.
Unfortunately we do not offer the facility to request a specific date or time. When you order your furniture we can give you an estimated delivery period.
Mostly we deliver on Tuesdays, Thursdays and weekends due to the availability of our customers. In some circumstances, the order may be processed during the week days. We contact our customers by phone (1 day before delivery) to confirm availability and to inform about the day of delivery. In case if customer will not be available to collect delivery we may rescedule delivery day.
The driver will contact you prior to arrival.
Upper floor delivery?
Our deliveries are to ground floor only. Courier company may deliver to upper floor for which will charge extra. If you would like to use this service please contact us before placing order.
Is the furniture in stock for immediate availability?
We have a very spacious warehouse and that is why a lot of the most popular furniture is available to our customers. Some models, especially large upholstered ones, are available only on order.
How long does it take to complete the order?
Products which are in stock takes up to 10 working days for delivery.
The maximum order fulfillment time is 40 business days. The implementation time depends on the period of the year, in the pre-holiday periods and in exceptional circumstances this period may be extended by a week. It is worth asking about the delivery dates before placing order.
Can i make changes or cancel my order / What happens if i cancel my order?
If you want to make any changes to or cancel your order, email us info@annafurniture.co.uk
Each order can be canceled before the furniture is picked up by the courier. If the item has been delivered to the courier, then the buyer is responsible for the delivery costs.
Is it possible to assemble furniture?
The production company prepares packages with furniture in such a way that assembly is not difficult. Suppliers also attach assembly instructions and state exactly what rules the buyer should follow to properly assemble the furniture.
Can you keep the furniture until needed?
We have limited storage space in the warehouse, but we are happy to work with the customer. We can keep the furniture until it is needed, e.g. moving home, etc. by prior arrangement.
NEED HELP?
If you have experienced any issues with the products we have sold you, whether you are missing some elements, something is damaged or you have a general complaint, please email us info@annafurniture.co.uk or contact us trough WHATSAPP 07727668667
What is happening to my order?
For status of your order, please email us info@annafurniture.co.uk or WHATSAPP us 07727668667
What do I do if I have a complaint?
If you are experiencing any issues with the furniture you have purchased from us or are unhappy about the service you have received, please tell us by email info@annafurniture.co.uk
The furniture is brand new and packed in its original packaging. It is delivered flat packed for self-assembly.
If you have any further questions, then please do not hesitate to contact us, we're here to help!
We deliver to most of the UK (please have a look on attached photo) and this is why our lead times may differ depending on the area.
Delivery charges depends on your post code please use calculator on product page before placing order to check your delivery charges.
DELIVERY FOR GREEN AND PURPLE ZONE AND YELLOW ZONE:
Delivery might take from 2 working days up to 40 working days (not including bank holidays). The delivery time depends on stock and transport capacity. Please contact us to receive an estimated delivery time if required. We will keep you informed at all times and we would appreciate your cooperation. Our furniture is manufactured abroad (EU).
PLEASE BE AWARE: Goods are delivered 7 days per week.
We will let you know delivery day and time 1-2 days before delivery to confirm it. If you do not confirm it we have right to cancel or reschedule your order.
Once you agree to accept the delivery and for any reason you are not present at delivery address, we reserve the right to apply re-delivery charge of £15-£79 (depends on your area)
DELIVERIES ARE MADE BY TWO MAN GROUND FLOOR.
If you require delilvery upstairs please contact us to discuss delivery rate.
DELIVERY FOR ORANGE ZONE IS ON PALLETS ONLY PRE PAID ORDERS.
OUT OF STOCK ITEMS ARE DELIVERED WITHIN 6 WEEKS.
IN STOCK ITEMS ARE DELIVERED IN TIME FRAME STATED BELOW:
GREEN ZONE - 2 MAN GROUND FLOOR STANDARD DELIVERY CHARGES CALCULATED AT CHECKOUT (1-10 WORKING DAYS)
PURPLE ZONE - 2 MAN GROUND FLOOR STANDARD DELIVERY CHARGES CALCULATED AT CHECKOUT + ADDITIONAL £20 CHARGED BY CASH ON DELIVERY (1-15 WORKING DAYS)
YELLOW ZONE - 2 MAN GROUND FLOOR STANDARD DELIVERY CHARGES CALCULATED AT CHECKOUT (1-15 WORKING DAYS)
ORANGE ZONE - STANDARD DELIVERY CHARGES CALCULATED AT CHECKOUT + ADDITIONAL £20 SURCHARGE. PALLETISED DELIVERIES ONLY PRE PAID ORDERS (UP TO 5 WORKING DAYS)
WHITE ZONE - DELIVERY NOT AVAILABLE
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