Description
Can i collect item?
We give our customers the option of free pick-up or use the delivery service.
Can I choose a specific delivery day?
Unfortunately we do not offer the facility to request a specific date or time. When you order your furniture we can give you an estimated delivery period.
Our furniture are delivered by one man to ground floor door step, help with unloading of heavier items is required.
Mostly we deliver on weekends due to the availability of our customers. In exceptional circumstances, the order may be processed during the week days. On Thursdays (or 1-3 days) before delivery, we contact our customers by phone or via the website, inform about the day of delivery (Saturday or Sunday) and specify the time slot. The driver contacts you prior to arrival.
Is the furniture in stock for immediate availability?
We have a very spacious warehouse and that is why a lot of the most popular furniture is available to our customers. Some models, especially large upholstered ones, are available only on order.
How long does it take to complete the order?
Most products are in stock within 2-4 weeks, the maximum order fulfillment time is 30 business days. The implementation time depends on the period of the year, in the pre-holiday periods and in exceptional circumstances this period may be extended by a week. It is worth asking about the delivery dates before placing order.
Can i make changes or cancel my order / What happens if i cancel my order?
If you want to make any changes to or cancel your order, email us info@annafurniture.co.uk
Each order can be canceled before the furniture is picked up by the courier. If the item has been delivered to the courier, then the buyer is responsible for the delivery costs.
Is it possible to assemble furniture?
Only in Bradford and the surrounding area, such a service can be provided by prior arrangement.
We cannot offer this service all over England.
The production company prepares packages with furniture in such a way that assembly is not difficult. Suppliers also attach assembly instructions and state exactly what rules the buyer should follow to properly assemble the furniture.
Can you keep the furniture until needed?
We have limited storage space in the warehouse, but we are happy to work with the customer. We can keep the furniture until it is needed, e.g. moving home, etc. by prior arrangement.
NEED HELP?
If you have experienced any issues with the products we have sold you, whether you are missing some elements, something is damaged or you have a general complaint, please email us info@annafurniture.co.uk
What is happening to my order?
For status of your order, please email us info@annafurniture.co.uk
What do I do if I have a complaint?
If you are experiencing any issues with the furniture you have purchased from us or are unhappy about the service you have received, please tell us by email info@annafurniture.co.uk
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
